Refund policy

As all of our items are personalised and made to order, we are unable to accept returns, exchanges, or swaps once an order has been placed.

Please ensure all personalisation details, spelling, and order information are correct before completing your purchase.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the matter and, where appropriate, arrange a replacement item.